School Management Hub helps schools across Pakistan organise school operations and connect administrators, teachers, parents and students. This policy explains how personal information is handled through our website and school portals, including registration, communications and subscription payments.
1. Who handles your information
School Management Hub is operated by Mustansar Shaukat, CEO. We manage platform accounts, school registrations, subscriptions and support requests.
Your school determines which educational records it enters, who is authorised to use its portal and how those records are used for school administration. We provide the platform that stores and processes those records. Your school may also have its own privacy notice. Contact your school first about the accuracy or use of its educational records, and contact us about platform privacy, subscriptions or technical access.
2. Information we collect
Depending on your role and the features you use, we receive:
- Account and contact information: names, email addresses, mobile numbers, school codes, account roles, approval status and login credentials. Passwords are stored as hashes rather than readable text.
- School information: school names, administrator details, classes, teacher assignments, timetables and notices.
- Student and family information: student names, parent or guardian details, class assignments, attendance, fees, marks, results, remarks and leave applications.
- Communications and uploads: text messages, voice messages, support enquiries, complaints, suggestions, meeting information, notes, projects, documents and lectures that users submit.
- Subscription information: selected packages, trial and subscription dates, payment amounts, bank selections, transaction references, payment dates, uploaded payment slips and verification decisions.
- Technical information: login and activity records generated by the platform. Your device sends connection information, such as an IP address and browser information, to our hosting provider when you access the website; information retained in hosting logs depends on the hosting configuration.
Information may come directly from you, your school, authorised teachers or a parent or guardian. Please provide only information relevant to school administration or the service you are requesting.
3. Why we use information
We use information to create and verify accounts; provide role-based school services; maintain educational records; deliver messages and notifications; process leave requests and complaints; verify subscription payments; respond to support requests; investigate misuse; and maintain the platform.
We may also use relevant records to resolve disputes and meet applicable legal obligations. If we introduce a materially different purpose, we will explain it before using information for that purpose and obtain consent where required.
4. Who can see school records
Access depends on account role, school membership, account approval and the feature being used. School administrators manage their school’s records. Teachers access records associated with their responsibilities. Parent accounts are intended to provide access to linked children and relevant class information; student access depends on the school’s configuration.
Messages and uploaded content are available to their authorised recipients and relevant administrators where the feature permits this. Platform administration or technical support may need access to relevant records to maintain the service, investigate an issue or respond to a request.
Messages and voice messages should not be treated as end-to-end encrypted. Class materials and information shared with a class may be visible to multiple authorised members. Ask your school which comparison or class-sharing features it enables before submitting information you consider sensitive.
5. Children’s information
Student information is used to support education and school administration. Schools and parents or guardians should ensure they have the necessary authority, and consent where required, before submitting a child’s information or allowing a child to use an account.
Avoid including unnecessary medical details, identity documents or other sensitive information in messages, applications or uploads. Photographs, videos and voice recordings involving children should be shared only with appropriate permission and for a clear educational purpose.
Parents or guardians may contact their school or us about a child’s information. We may need to verify their identity and relationship to the child before responding.
For students: Your school uses this service to manage schoolwork and school records. Share only what is needed. If anything worries you, tell your parent, guardian or teacher.
6. Payments and payment slips
Bank transfers are processed by your bank. We use submitted transaction details and payment slips to verify payment, approve subscriptions, keep payment records and resolve payment queries.
Authorised School Admin and Super Admin accounts can access relevant slips through the platform. A slip may reveal your name, bank account information and transaction details. Where possible, conceal unrelated balances, account transactions and unnecessary personal details while keeping the evidence needed to verify payment visible.
Never upload a banking password, PIN, OTP or card security code. Uploading a slip does not automatically approve a payment or activate a subscription.
7. Sharing with others
We share relevant information with authorised school users and with service providers needed to host, store, maintain or support the platform. Banks process transfers under their own privacy policies.
We may disclose relevant information when required by law, in response to a valid legal request, or when necessary to investigate fraud or protect users and the service. Any disclosure should be limited to the information needed for that purpose.
Our policy is not to sell personal information or use students’ educational records for advertising.
8. Browser storage and external services
The website uses browser local storage to retain login session information and account details so that you can use the portal. Signing out clears the current application’s stored login information. Clearing browser storage may require you to sign in again.
WhatsApp links take you to a separate service governed by its own privacy policy. Information you send to support through WhatsApp is also processed by WhatsApp. Other external links are governed by their respective providers’ policies.
Any non-essential analytics, advertising cookies or tracking tools introduced later must be disclosed separately, with consent controls where required.
9. Security
The platform uses login authentication, account approvals, password hashing and access checks. Keep your credentials private, use a strong password and sign out on shared devices. Report unexpected access or disclosures promptly.
No internet service can guarantee complete security. This policy does not claim that all records are encrypted at rest or that messaging is end-to-end encrypted.
10. Retention, expiry and deletion
School records are retained according to the school’s authorised requirements and applicable obligations. Account, subscription, support and payment information is retained as needed to provide the service, verify payments, resolve disputes and meet applicable recordkeeping obligations.
Trial or subscription expiry does not automatically delete school records or payment slips. Ask your school or contact us to request deletion or to confirm the retention period that applies to a particular record.
Deletion requests are assessed against school instructions, the rights of other people and any applicable obligation to retain information. We will explain when information cannot be deleted immediately. Copies already downloaded or exported by authorised users may remain outside the platform’s control.
11. Hosting and international processing
Your information is stored using the hosting and storage services selected for the platform. If a provider operates outside Pakistan, information may be processed in another country. Contact us for current information about the hosting provider and storage locations before submitting data subject to location restrictions.
12. Your requests and choices
You may request access to your information, correction of inaccurate details, account closure or deletion, and ask questions about how information is used. Where applicable, you may withdraw consent or raise an objection. The rights and limits that apply depend on the circumstances and applicable law.
We may verify your identity before handling a request and may refer educational-record requests to your school. A request involving someone else’s records will require appropriate authority. We will explain our response and any restrictions that apply.
13. Changes to this policy
We will update the date above when this policy changes. Material changes will be communicated through an appropriate website or account notice. A policy update does not, by itself, provide consent for a new use that requires separate consent.
14. Contact us
School Management Hub — Privacy enquiries
Mustansar Shaukat, CEO
WhatsApp: +92 341 4508736
Contact us on WhatsApp
Support hours: 9 AM–6 PM, Pakistan time. Queries may be sent at any time. We aim to acknowledge queries within one working day; completing a privacy investigation or data request may take longer.
Include your school name or code, your account role and a brief description of your request. Do not send passwords, banking credentials or unnecessary student documents.